Information pursuant to § 5 DDG

Free Spirit Coaching (Portugal) Lda
Casa Quinta dos Pinheiros CXP 520W
Torrinha, Lagoa
8400-423 Portugal

Represented by: Svenja Neupert (Managing Director)

Contact:
Email: mail@svenja-neupert.com
Phone: +351 925 522 779

Legal form: Sociedade por quotas (Lda), a private limited company under Portuguese law

Commercial register: Conservatória do Registo Comercial de Aveiro, registration number (Matrícula) and NIPC 518453740

VAT identification number (NIF): PT 518453740

Share capital (Capital Social): €1,000.00

Responsible for content pursuant to § 18(2) MStV

Svenja Neupert
Address as above

Professional regulations

Coaching, training and mentoring are not regulated professions in Germany, Austria, Switzerland or Portugal. There is no membership of a professional chamber and no legally protected professional title.

Dispute resolution and complaints

We do not voluntarily take part in dispute resolution proceedings before a consumer arbitration body. The competent bodies for alternative resolution of consumer disputes (entidades RAL under Lei n.º 144/2015) are: CIMAAL – Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve, www.consumoalgarve.pt, and, for online purchases, CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, www.cniacc.pt. You can find further information on the Portal do Consumidor: www.consumidor.gov.pt.

The EU’s former online dispute resolution platform has been discontinued, so a link to it is no longer required.

You can also submit complaints about our services in Portugal’s electronic complaints book: www.livroreclamacoes.pt

Liability for content

We have created the content of this website with care and update it regularly. However, we cannot guarantee that all information is complete, correct and up to date at all times. As a service provider, we are responsible for our own content under the general laws. We are not obliged to monitor third-party information that is transmitted or stored. If we become aware of any infringements of the law, we will remove the content concerned immediately.

Liability for links

Our website contains links to external third-party websites. We have no influence over their content. The respective provider or operator is always responsible for the content of the linked pages. No legal infringements were apparent at the time the links were created. If we become aware of any infringements of the law, we will remove such links immediately.

Copyright

The content and works on this website are subject to copyright. Reproduction, editing, distribution and any kind of use beyond the limits of copyright law require the written consent of the provider. Downloads and copies are permitted for private use only.

All photos on this website are our own.

Data protection

How we handle your data is set out in our privacy policy.

1. Controller and contact

The controller responsible for data processing on this website is:

Free Spirit Coaching (Portugal) Lda
Casa Quinta dos Pinheiros CXP 520W
Torrinha, Lagoa
8400-423 Portugal

Represented by the Managing Director, Svenja Neupert

Email: mail@svenja-neupert.com
Phone: +351 925 522 779
VAT identification number (NIF): PT 518453740

No data protection officer has been appointed, as this is not required by law.

2. What this is about

Protecting your personal data matters to me. I process it confidentially and in accordance with the statutory provisions, above all the General Data Protection Regulation (GDPR) and, where applicable, the German Telecommunications Digital Services Data Protection Act (TDDDG).

You can use this website without giving us any personal data. Where I need data, for example your name and email address, I tell you what it is for. I do not pass data on to third parties without your consent, unless the law requires it or a service provider is working on my behalf and under my instructions.

Sending data over the internet, for example by email, can involve security gaps. Complete protection against access by third parties is not possible.

3. Hosting and server log files

This website is hosted by ALL-INKL.COM (Neue Medien Münnich, owner René Münnich, Hauptstraße 68, 02742 Friedersdorf, Germany). A data processing agreement pursuant to Art. 28 GDPR is in place with the provider.

When you visit the website, the server automatically stores information transmitted by your browser:

• Browser type and browser version
• Operating system
• Referrer URL (the page you came from)
• Host name of the accessing device
• Time of the request
• IP address (fully anonymised, for example 11.22.33.44 becomes 0.0.0.0)

I do not combine this data with other data sources. The legal basis is Art. 6(1)(f) GDPR (my legitimate interest in secure and stable operation). The IP address is stored in the log files only in fully anonymised form, so that it cannot be linked to you personally. The log files are deleted after 190 days.

4. Cookies, consent banner and fonts

I use technically necessary cookies, without which the website would not work, on the basis of § 25(2) TDDDG and Art. 6(1)(f) GDPR. All other cookies and external services, for example embedded videos or statistics, are loaded only after you have given your consent (§ 25(1) TDDDG, Art. 6(1)(a) GDPR). You can withdraw your consent at any time with effect for the future.

This website does not set any cookies and does not load anything from third-party servers when you visit it. That is why there is no cookie banner. Only when you submit a form are your details sent to Quentn (see below). Bookings via ThriveCart and appointment bookings via Calendly open on those providers’ own websites, where their privacy notices apply.

I do not use any web analytics tools, tracking pixels or advertising cookies on this website.

Fonts: the fonts (Literata and Instrument Sans) are hosted on our own server. No fonts are loaded from Google or other providers when you visit the site. Images and videos are also hosted on our server.

5. Contact by email or form

If you write to me or fill in a contact form, I process your details (name, email address, your message and, if provided, your phone number) in order to answer your enquiry. The legal basis is Art. 6(1)(b) GDPR if the enquiry relates to a contract or its preparation, otherwise Art. 6(1)(f) GDPR. I delete the data once your enquiry has been dealt with and there is no obligation to retain it.

My emails (mail@svenja-neupert.com and support@svenja-neupert.com) run via Microsoft 365 (Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland). A data processing agreement is in place with Microsoft. I delete email enquiries two years after the last contact if they do not lead to an order. The “Withdraw from a contract” form sends its acknowledgement of receipt via the server of our host ALL-INKL.COM (see section 3).

6. Free self-tests

The following applies to the free self-tests (Scanner Self-Test and Wheel of Life): with the Wheel of Life, you can have the evaluation sent to you by email. There are two separate tick boxes for this: “Yes, please send me the evaluation of my Wheel of Life by email.” and “Yes, please keep me up to date about future offers from Svenja Neupert.” The second is optional. Without your tick there, you will receive only the evaluation and no further offers. Your Wheel of Life scores are evaluated only in your browser and are not stored. If you request the evaluation or offers, your first name, your surname (optional) and your email address are sent to Quentn (see section 7). Only the type of your wheel is recorded as a tag (for example “Delle”, meaning “dent”), not the individual scores. With the Scanner Self-Test, your answers are evaluated only in your browser, and nothing is sent.

Answers to self-tests can be very personal. I process them only with your consent (Art. 6(1)(a) GDPR and, if they may include information about health, Art. 9(2)(a) GDPR).

7. Newsletter, webinars, Taster Workshop and gifts (Quentn)

If you sign up for a newsletter, a webinar, the free Taster Workshop or a gift (for example the evaluation of your Wheel of Life), I need your first name and email address. I use them to send you the offer, remind you of the date and afterwards send you selected information and offers. The legal basis is your consent (Art. 6(1)(a) GDPR).

The emails are sent by Quentn (Quentn.com GmbH, Friedrich-Ebert-Straße 51, 14469 Potsdam, Germany). A data processing agreement is in place with Quentn. Sign-up uses the double opt-in procedure: you receive an email with a confirmation link. You are only signed up once you have clicked it. You then receive the Zoom link and reminders about the workshop by email. You can unsubscribe at any time. I store the time and the confirmation so that I can prove your consent (Art. 6(1)(f) GDPR). I also record which offer you have taken part in (for example via tags in Quentn), so that you only receive relevant emails.

I do not track whether you open my emails or click on links in them.

You can withdraw your consent at any time, via the unsubscribe link in every email or by email to mail@svenja-neupert.com. After that, I will not send you any more emails. I delete your data immediately after you unsubscribe, except for an entry on a block list so that you receive no further emails (Art. 6(1)(f) GDPR). If you never confirmed your sign-up, I delete your details after 30 days.

8. Appointment booking (Calendly)

For the free Clarity Call, you book an appointment via Calendly (Calendly LLC, 115 E Main St, Ste A1B, Buford, GA 30518, USA). For this, Calendly receives your name, your email address, the time you choose and whatever you enter in response to the questions. The legal basis is Art. 6(1)(b) GDPR (arranging an appointment, preparing a contract). Calendly may transfer data to the USA in the process; see section 13. I delete booking data one year after the appointment.

9. Online sessions (Zoom)

Clarity Calls, webinars, workshops and coaching sessions take place via Zoom (Zoom Communications, Inc., 55 Almaden Blvd, Suite 600, San Jose, CA 95113, USA). Zoom processes information such as name, email address, IP address, device information and the content of the session. The legal basis is Art. 6(1)(b) GDPR, and for free events Art. 6(1)(f) GDPR.

The sessions of the group programme are recorded. Only Svenja’s image and voice can be seen and heard on the recordings; participants are neither shown nor named. Where needed for understanding, questions from the group are shown as a written slide. This means that no personal data of participants is stored in the process. The recordings are available to participants until four weeks after the end of the programme and are deleted afterwards. Other sessions (Clarity Call, Taster Workshop, VIP sessions) are not recorded. I treat coaching conversations confidentially.

10. Ordering, payment and invoicing (ThriveCart, Stripe, Zapier)

If you book a paid offer (the 90-day group programme, VIP 1:1 Mentoring or the e-book), the order is processed via ThriveCart (ThriveCart LLC, 251 Little Falls Drive, Wilmington, DE 19808, USA; a data processing agreement is in place with ThriveCart) and payment via Stripe (Stripe Payments Europe, Limited, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, D02 H210, Ireland, with onward transfer to Stripe, LLC, USA). The data processed are name, address, email address, payment details, the service ordered and the time of the order. Your full payment details go to the payment service, not to me. The legal basis is Art. 6(1)(b) GDPR (performance of a contract) and, for invoices and accounting, Art. 6(1)(c) GDPR.

So that ordering and email sending work together, the automation platform Zapier transfers data from ThriveCart to Quentn (Zapier, Inc., 548 Market St. #62411, San Francisco, CA 94104-5401, USA). This concerns name, email address and the service booked, so that you receive the right emails, for example. The legal basis is Art. 6(1)(b) GDPR.

For accounting purposes, I pass the necessary data on to our tax advisers, Madintax. I keep invoices and accounting records for as long as Portuguese and German law require: ten years.

11. Group exchange (Telegram)

For exchange between calls in the group programme, there is a Telegram group (Telegram Messenger Inc.; EU representative: EDPO, Avenue Huart Hamoir 71, 1030 Brussels, Belgium). Telegram processes your data as a controller in its own right under its own privacy policy (telegram.org/privacy). Taking part is voluntary. The other members see your name and, depending on your Telegram settings, your phone number. All participants can see the posts you write in the group. Please share only what you want to share there. The legal basis is Art. 6(1)(b) GDPR. Four weeks after the end of the programme, I remove you from the group.

12. Coaching and special categories of data

In coaching, you may tell me very personal things, including about your health or family. I process this only to the extent necessary for the coaching, and confidentially. If special categories of data (Art. 9 GDPR) are involved, I rely on your explicit consent (Art. 9(2)(a) GDPR). You decide what you share. Coaching is not a substitute for therapy or medical treatment.

I store notes from sessions in such a way that unauthorised persons cannot access them, and use them only for your coaching.

For administrative tasks (emails, appointments, invoices), we use the AI assistant Claude (Anthropic Ireland, Limited, 6th Floor, South Bank House, Barrow Street, Dublin 4, D04 TR29, Ireland). Names and contact details may be processed in the process; we do not enter any content from coaching sessions there. The legal basis is our legitimate interest in efficient administration (Art. 6(1)(f) GDPR). Anthropic processes the data under its own privacy policy (anthropic.com/legal/privacy).

13. Transfers to third countries

Some service providers (for example Zoom, Calendly, ThriveCart, Stripe and Zapier) are based in the USA or process data there. Where I transfer data to the USA, I rely on the European Commission’s adequacy decision on the EU-US Data Privacy Framework, insofar as the provider is certified (Calendly, Zoom, Stripe, Zapier, Microsoft), and otherwise on the European Commission’s standard contractual clauses (ThriveCart). A residual risk that authorities in third countries may access data cannot be entirely ruled out.

14. Embedded videos and social media links

Videos on this website are hosted on our own server and only load when you click “Play”. No connection is made to a third-party provider in the process.

The website contains simple links to Calendly, LinkedIn, Facebook and Instagram. Nothing is loaded before you click. After that, the privacy policy of the respective site applies. This website does not use plugins that send data simply when a page is visited (for example Facebook buttons).

15. Testimonials and photos

I publish testimonials only if the person has given their consent. They can withdraw their consent at any time, in which case I remove the testimonial from the website. I name clients only with their agreement.

16. My social media profiles

On this website, I link to my profiles on Instagram, Facebook and LinkedIn. Only when you click a link do the privacy terms of the respective network apply.

17. Storage period

I store data only for as long as I need it for the stated purpose: consent-based data (newsletter) until consent is withdrawn, contract and invoice data until the end of the statutory retention period, enquiries until they have been dealt with. In detail:

• Email enquiries: two years after the last contact if they do not lead to an order
• Newsletter and offers (Quentn): until you unsubscribe; unconfirmed sign-ups after 30 days
• Invoices, booking data, contracts and withdrawals: ten years
• Appointment bookings (Calendly) and Zoom: one year after the appointment
• Telegram group and recordings: four weeks after the end of the programme
• Server log files: see section 3

18. Your rights

You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and objection (Art. 21). You can withdraw any consent you have given at any time with effect for the future. To do so, write to me at mail@svenja-neupert.com.

Objection on particular grounds: where I process data on the basis of my legitimate interest (Art. 6(1)(f) GDPR), you can object to this at any time on grounds relating to your particular situation.

Objection to advertising: you can object at any time to the use of your data for advertising.

Right to lodge a complaint: you can lodge a complaint with a data protection supervisory authority. The authority responsible for us is the Portuguese Comissão Nacional de Proteção de Dados (CNPD), Av. D. Carlos I, 134, 1º, 1200-651 Lisboa, Portugal, www.cnpd.pt. You can also contact the supervisory authority where you live.

You are only obliged to provide data insofar as it is necessary for a contract. Without the necessary data, I cannot conclude a contract. There is no automated decision-making, including profiling, within the meaning of Art. 22 GDPR.

19. Age

My offers are aimed at adults. I do not knowingly collect data from children.

20. Security

The website uses SSL/TLS encryption. You can recognise it by “https://” in the address bar and the padlock symbol.

21. Changes

I update this policy when the website, the services used or the legal situation change.

Last updated: 30 October 2026

1. Scope and provider

(1) These Terms and Conditions apply to all contracts between Free Spirit Coaching (Portugal) Lda, Casa Quinta dos Pinheiros CXP 520W, Torrinha, Lagoa, 8400-423 Portugal (hereinafter “we” or “the provider”) and you (hereinafter “you” or “the participant”) for the paid services offered on the website www.svenja-neupert.com.

(2) A consumer is any natural person who concludes a contract for purposes that are predominantly outside her trade, business or profession. A business customer is a person who, when concluding the contract, acts in the exercise of her trade, business or profession. Our offers are aimed at consumers and business customers (B2C and B2B), including the Taster Workshop on 4 November 2026. The statutory right of withdrawal applies only to consumers. The voluntary money-back promise in clause 9 applies to everyone.

(3) Any differing terms of yours do not apply, even if we do not expressly object to them.

(4) Free offers (self-tests, Clarity Call, webinars and workshops without a participation fee) are not contracts for payment. Clauses 5 to 8 and 11 apply to them accordingly, where appropriate.

2. Our services

(1) We mainly support multi-passionate women aged 40 and over in sorting out their talents, interests and wishes and in taking action. The paid offers are:

a) “Re-invent the life and the work you love”, 90-Day Implementation Programme for multi-passionate women (Freedom Compass), group programme. Twelve 90-minute sessions via Zoom on Wednesdays, from 13 January 2027 to 31 March 2027, each from 18:00 to 19:30 German time, and exchange in a Telegram group between sessions. The programme will go ahead even with only a few participants.

b) VIP 1:1 Mentoring over three months: weekly Zoom sessions, usually of 60 minutes, longer for particular topics, and twelve modules.

c) E-book “Everything started, nothing done?” (German title: „Alles angefangen, nichts fertig?“).

(2) Free offers: the Taster Workshop on Wednesday, 4 November 2026, from 18:00 to 19:30 German time via Zoom (registration with double opt-in), self-tests (“Scanner Self-Test” and “Wheel of Life”) and a 30-minute Clarity Call via Zoom.

(3) The programmes are coaching and mentoring. They are not psychotherapy, medical, therapeutic or legal advice, tax or investment advice, nor a substitute for any of these. If you have health or mental-health problems, please consult doctors or therapists. If an important decision depends on legal, tax or financial questions, please consult a qualified professional.

(4) We want to accompany and support you. We do not owe any particular result, for example a particular income, a change of career or a move to a new life. What you make of it remains your decision and your responsibility.

3. Conclusion of the contract

(1) The presentation of the offers on the website is not a binding offer but an invitation to you to make us an offer.

(2) You book via our ordering process at ThriveCart (ThriveCart LLC, USA); payment is processed via Stripe. You can check and correct your details before submitting. By clicking the button „zahlungspflichtig buchen“ (“book with obligation to pay”), you make a binding offer. The links to the Terms and Conditions, the information on the right of withdrawal and the privacy policy are right next to the button.

(3) The contract is concluded when we accept your offer. Acceptance takes place by confirmation by email or by our giving you access to, or providing, the service.

(4) There may be a waiting list before the group programme starts. Joining it is free and non-binding and does not give rise to any claim to a place. The contract is concluded only on booking in accordance with paragraph 2.

(5) We store the text of the contract. You receive the order confirmation by email, with links to these Terms and Conditions and to the information on the right of withdrawal. You can access, save and print both at any time.

(6) The language of the contract is German. An English translation of these Terms and Conditions will follow. In the event of any discrepancy, the German version prevails.

4. Prices, payment and instalments

(1) The prices that apply are those at the time of your booking, as shown in the ordering process. We always state both prices, the net price and the gross price. As at 29 October 2026, example for Germany with 19% VAT:

(2) Who pays what. Consumers pay the gross price, which includes statutory VAT. Business customers and sole traders pay the net price plus VAT, which we show on the invoice. Business customers in the EU with a valid VAT identification number can pay the net price without VAT if the conditions for the reverse charge (the recipient of the service being liable for the tax) are met; the invoice will then include a note to that effect. In the ordering process, you choose whether you are booking as a consumer or as a business customer and, where applicable, enter your VAT identification number.

VAT is determined by the country in which you live. You will see the exact gross price in the ordering process before you book.

(3) Payment in instalments. Payment in instalments is a deferral of payment without any surcharge: each instalment is one third of the total price. There is no interest and there are no further costs. The first instalment is due on booking, the second one month and the third two months after booking. If an instalment is not paid on time, we will remind you by email. If it is still outstanding 14 days after the reminder, we may suspend your participation until it has been paid.

(4) Payment methods: credit card and SEPA direct debit (via Stripe).

(5) You will receive an invoice by email.

(6) The early-bird price applies to bookings made up to and including 4 January 2027, even if the group remains small.

5. Procedure and dates

(1) The programmes take place online via Zoom. For this, you need a computer or tablet with a stable internet connection, a camera and a microphone. The technology at your end is your responsibility.

(2) The dates of the group programme are fixed. If you miss a session, you can watch the recording (see clause 7). The free Taster Workshop is not recorded. There is no entitlement to a make-up session or a refund if you miss a session for reasons not attributable to us.

(3) We agree the dates of VIP 1:1 Mentoring sessions with each other. Please cancel at least 24 hours in advance, and you will be offered a replacement date. If you cancel later or do not attend, the session counts as taken. Svenja may make exceptions in individual cases.

(4) If we have to postpone a session because of illness, technical failure or another important reason, we will offer you a replacement date as early as possible. If a session is cancelled, we will make it up.

(5) We may move the dates of the group programme by agreement with the group if necessary.

6. Your participation

Coaching works when you engage with it. You decide what you share, what you try out and what you put into practice. You are responsible for providing a quiet space, for your login details and for your questions. Group spaces are protected: what participants share personally there stays in the group.

7. Access to materials, rights and recordings

(1) For the duration of the programme and four weeks beyond, we grant you a simple, non-transferable right to use the materials (recordings, videos, texts, worksheets, audio files) for your private purposes. Recordings, downloadable materials and the Telegram group remain open to you until four weeks after the end of the programme.

(2) All content is protected by copyright. You may not reproduce, pass on, sell or publish it, or use it for your own coaching or courses. Your login details are personal; please do not pass them on.

(3) You may not record or transcribe sessions or have them recorded or transcribed (including by AI note-taking tools) unless we have expressly agreed to this in advance.

(4) The sessions of the group programme are recorded. Only Svenja’s image and voice can be seen and heard on the recordings; participants are neither shown nor named. Where needed for understanding, questions from the group are shown as a written slide. Further details are set out in the privacy policy.

8. Confidentiality and data protection

(1) I treat everything you share in coaching as confidential. I do not pass it on to third parties unless you agree or the law obliges me to do so. I ask participants in the group programme to do the same for their fellow participants.

(2) How we process personal data is set out in the privacy policy on our website.

(3) We use testimonials and examples from your programme only with your express consent.

9. Withdrawal and money-back promise

(1) If you are a consumer, you have a statutory right of withdrawal. The details are set out in the information on the right of withdrawal, which you see before booking and receive by email. You can also declare your withdrawal directly using the “Withdraw from a contract” function on the website.

(2) Money-back promise. In addition to the statutory right of withdrawal, the following applies to all participants, including business customers: if you change your mind, you can withdraw up to 14 days after the first session, that is, after the first group coaching session of “Re-invent the life and the work you love” or after the first session of VIP 1:1 Mentoring (not from the day of payment). An email to support@svenja-neupert.com is sufficient. You will receive a full refund of the amount you have actually paid up to that point within 14 days. Any outstanding instalments will be cancelled.

(3) The promise in paragraph 2 supplements the statutory right of withdrawal and does not restrict it.

10. Termination and end of contract

(1) The programmes run for a fixed term (90 days or three months respectively) and end without notice of termination. There is no automatic renewal. If you would like to continue, you book again. There is no subscription.

(2) The right of either party to terminate for good cause remains unaffected. Good cause exists for us, for example, if you seriously breach group rules, harass other participants, pass on login details or distribute content without permission. In this case, we will refund the part of the payment attributable to the period after termination, unless mandatory law provides otherwise.

11. Liability

(1) We are liable without limitation for damage resulting from injury to life, body or health, for intent and gross negligence, under the German Product Liability Act (Produkthaftungsgesetz) and, where we have given a guarantee, in accordance with that guarantee.

(2) In the event of a slightly negligent breach of an essential contractual obligation (an obligation on whose fulfilment you rely and may rely, and which ensures that the purpose of the contract is achieved), liability is limited to the foreseeable damage typical for this type of contract. Otherwise, we are not liable for slight negligence.

(3) You yourself are responsible for content, decisions and consequences in your life and work. We are not liable for whether you achieve a particular goal (see clause 2, paragraph 4).

(4) Paragraphs 1 to 3 also apply to our legal representatives and vicarious agents.

12. Applicable law and place of jurisdiction

(1) Portuguese law applies. For consumers, the mandatory consumer protection provisions of their country of residence remain unaffected.

(2) If you are a business customer, the place of jurisdiction is Lagoa, Portugal. For consumers, the statutory places of jurisdiction apply.

13. Complaints and dispute resolution

If something is not going well, please write to us first: mail@svenja-neupert.com. We will look for a solution with you. For information on participation in consumer arbitration proceedings and on the complaints book in Portugal, see the legal notice.

14. Final provisions

(1) Should individual provisions of these Terms and Conditions be or become invalid in whole or in part, the validity of the remaining provisions remains unaffected. The invalid provision will be replaced by the statutory provision.

(2) We may amend these Terms and Conditions for future contracts. For contracts already concluded, the version in force at the time of your booking applies.

Last updated: 30 October 2026

1. Right of withdrawal

If you are a consumer, that is, if you are booking the service predominantly for private purposes and not for your professional or business activity, you have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract is concluded.

The easiest way to withdraw is via the “Withdraw from a contract” button on our website: Withdraw from a contract. There you enter your name, your email address and the details of your contract and confirm your withdrawal with the “Confirm withdrawal” button. We will then immediately send you an acknowledgement of receipt by email with the content, date and time of your declaration. You can also withdraw in the other ways set out here.

To exercise your right of withdrawal, you can also inform us

Free Spirit Coaching (Portugal) Lda
Casa Quinta dos Pinheiros CXP 520W
Torrinha, Lagoa
8400-423 Portugal
Email: mail@svenja-neupert.com

Phone: +351 925 522 779

of your decision to withdraw from this contract by means of a clear statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

2. Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you chose to pay in instalments, any outstanding instalments will be cancelled.

3. Special notes on services and digital content

This applies to the programmes (90-day group programme, VIP 1:1 Mentoring) and to digital content:

a) Programmes and other services. You do not have to agree to early performance at checkout. Even if your programme starts within the fourteen days, if you withdraw you pay nothing for services already provided and receive all payments back in full. This follows from Svenja’s voluntary promise (section 5): it applies until 14 days after the first session and therefore always lasts at least as long as the statutory withdrawal period.

b) Digital content (not supplied on a tangible medium). The right of withdrawal expires once we have begun performing the contract, after you have expressly agreed that we may begin performance before the end of the withdrawal period and have acknowledged that by giving this consent you lose your right of withdrawal once performance of the contract has begun.

At checkout, you confirm this as follows:

“I expressly agree that you begin supplying the digital content before the end of the withdrawal period. I am aware that I thereby lose my right of withdrawal as soon as you begin supplying it.”

c) Free offers (self-tests, Clarity Call, webinars, Taster Workshop) are not contracts for payment and do not require a right of withdrawal.

4. Business customers

The statutory right of withdrawal applies only to consumers. If you are booking for your self-employed or professional activity, it does not apply. Our offers are aimed at consumers and business customers (B2C and B2B). The voluntary promise below also applies to business customers. The checkout shows whether you are booking as a consumer or as a business customer (and, for business customers, the VAT identification number).

5. Svenja’s voluntary promise (applies in addition)

In addition to the statutory right of withdrawal, the following applies to all participants, including business customers: if you change your mind, you can withdraw up to 14 days after the first session, that is, after the first group coaching session of “Re-invent the life and the work you love” or after the first session of VIP 1:1 Mentoring (not from the day of payment). An email to support@svenja-neupert.com is sufficient. You will receive a full refund of the amount you have actually paid up to that point within 14 days. Any outstanding instalments will be cancelled. Details are set out in clause 9 of our Terms and Conditions.

This promise does not take away your statutory right of withdrawal.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To
Free Spirit Coaching (Portugal) Lda
Casa Quinta dos Pinheiros CXP 520W
Torrinha, Lagoa
8400-423 Portugal
Email: mail@svenja-neupert.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*):
______________________________

Ordered on (*) / received on (*): ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Date: ____________________

Signature of consumer(s) (only if this form is notified on paper): ____________________

(*) Delete as appropriate.

Questions about your booking

Feel free to write to us at support@svenja-neupert.com.

Here you can withdraw from a contract that you concluded via this website. Enter your name, your email address and the details of your contract and click “Confirm withdrawal”. You will immediately receive an acknowledgement of receipt by email with the content, date and time of your declaration. Everything else is set out in the information on the right of withdrawal.